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LAX Gold Star Terminals

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MYSTERY SHOP AWARDS

Most Improved Terminal: Terminal 2
Friendliest Terminal: Terminal 2
Friendliest Retail & Dining: Terminal 2

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 7
Most Improved Terminal: Terminals 1 and 8
Best Rated Airline: United Airlines
Most Improved Airline: United Airlines
Best Check-In: Terminal 7
Best Courtesy: Terminal 7
Best Restrooms: Terminal 7
Best Retail and Dining: Tom Bradley International Terminal
Best Security: Terminal 7


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MYSTERY SHOP AWARDS

Most Improved Terminal: Terminal 6
Friendliest Terminal: Terminal 7
Friendliest Retail & Dining: Terminal 7

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 1
Most Improved Terminal: Terminal 8
Best Rated Airline: Southwest Airlines
Most Improved Airline: Southwest Airlines
Best Check-In: Terminal 1
Best Courtesy: Terminal 1
Best Restrooms: Terminal 8
Best Retail and Dining: Terminal 1
Best Security: Terminal 1


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MYSTERY SHOP AWARDS

Most Improved Terminal: Terminal 4
Friendliest Terminal: Terminal 4
Friendliest Retail & Dining: Terminal 8

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 1
Most Improved Terminal: Terminals 7
Best Rated Airline: Southwest Airlines
Most Improved Airline: United Airlines
Best Check-In: Terminal 7
Best Courtesy: Terminal 7
Best Restrooms: Terminal 7
Best Retail and Dining: Tom Bradley International Terminal Best Security: Terminal 7


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MYSTERY SHOP AWARDS

Most Improved Terminal: Terminal 8
Friendliest Terminal: Terminal 8
Friendliest Retail & Dining: Terminal 8

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 1
Most Improved Terminal: Terminal 6
Best Rated Airline: Southwest Airlines
Most Improved Airline: Alaska Airlines
Best Check-In: Terminal 6
Best Courtesy: Terminal 6
Best Restrooms: Terminal 7
Best Retail and Dining: Terminal 6
Best Security: Terminal 6


Quarter 1 Click to expand/collapse

MYSTERY SHOP AWARDS

Best Overall Terminal: Terminal 3
Best Performer: Transportation Security Administration
Most Improved Terminal: Terminal 5
Friendliest Retail & Dining: Terminal 8

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 7
Most Improved Terminal: Terminal 8
Best Rated Airline: Alaska/Virgin America
Most Improved Airline: Virgin America
Best Check-In: Terminal 6
Best Courtesy: Terminal 7
Best Restrooms: Terminal 7
Best Retail and Dining: Terminal 7
Best Security: Terminals 7 and 8


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MYSTERY SHOP AWARDS

Best Overall Terminal: Terminal 7
Best Performer: Security Line Queue Monitors
Most Improved Terminal: Terminal 7
Friendliest Retail & Dining: Terminal 3

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 2
Most Improved Terminal: Terminals 2 and 3
Best Rated Airline: Alaska and United Airlines
Most Improved Airline: United Airlines
Best Check-In: Terminal 2
Best Courtesy: Terminal 2
Best Restrooms: Terminal 2
Best Retail and Dining: Terminal 2 Best Security: Terminal 2


Quarter 3 Click to expand/collapse

MYSTERY SHOP AWARDS

Best Overall Terminal: Terminal 3
Most Improved Terminal: Terminal 3
Friendliest Retail & Dining: Terminal 8

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Tom Bradley International Terminal
Most Improved Terminal: Tom Bradley International Terminal
Best Rated Airline: Southwest Airlines
Most Improved Airline: Southwest Airlines
Best Check-In: Terminal 1
Best Courtesy: Terminal 1 and Tom Bradley International Terminal
Best Restrooms: Terminals 1 and Tom Bradley International Terminal
Best Retail and Dining: Tom Bradley International Terminal
Best Security: Terminal 1


Quarter 4 Click to expand/collapse

MYSTERY SHOP AWARDS

Most Improved Terminal: Terminal 1
Friendliest Terminal: Terminal 3
Friendliest Retail & Dining: Terminal 3

AIRPORT SERVICE QUALITY (ASQ) AWARDS

Best Overall Terminal: Terminal 1
Most Improved Terminal: Terminal 8
Best Rated Airline: Southwest Airlines
Most Improved Airline: Southwest Airlines
Best Check-In: Terminal 1
Best Courtesy: Terminal 1
Best Restrooms: Terminal 1
Best Retail and Dining: Terminal 1
Best Security: Terminal 1



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