Below are frequently asked questions (FAQs) about LAX-it. If you still don’t see what you need, please contact [email protected].


Lost & Found
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Lost & Found

The special airport police handle all lost and found issues. Below is the link to the webpage that has their phone number and a form that you can fill out to help them locate it.

flylax.com/lax-comments-and-contact-us/baggage-lost-and-found-form

LAX Airport Police Lost & Found 5600 W. Century Blvd. Los Angeles, CA 90045 Phone: (424) 646-5678

Hours of Operation: 8:00 am to 4:00 pm PST, Mon – Fri

About
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What is LAX-it?

LAX-it (Pronounced LA Exit) is the new way to get to your Taxi, Lyft, Uber and Opoli when leaving the airport. LAX-it is purpose-designed to be fast, reliable, and easy to use. Free LAX-it shuttles arrive every 3 to 5 minutes at each terminal, using a dedicated lane, and never make more than 2 stops before taking guests to LAX-it. Once at LAX-it, charging stations, restrooms, seating areas and food trucks are available.

Why was LAX-it created?

LAX is undergoing a major transformation, modernizing all the terminals and building an elevated automated people mover with three stations in the terminal and three outside. The people mover will connect to other buildings currently under construction including a new multi-modal transit station with connections to two MetroRail lines, a new consolidated Rent-A-Car facility, and a new parking facility to double the amount of available parking. Connecting everything together will greatly reduce traffic congestion and allow faster, easier access to and from LAX.

This major construction will close as much as 30% of the curb that is used for pickup and drop-off, and we needed to take action to alleviate the growing traffic issues in the Central Terminal Area (CTA). LAX-it will reduce traffic an estimated 15%. Taxis and ride app services have a separate exit, allowing them to move directly onto surface streets and avoid traffic in the CTA.

How do I get to LAX-it?

Free LAX-it shuttles arrive every 3 to 5 minutes at each terminal outside of baggage claim on the first level and travel on a dedicated lane never making more than 2 stops before taking guests to LAX-it.

Guests can also walk to LAX-it. LAX-it is located next to Terminal 1. The walk route is marked with large LAX-it signs with a clear path to LAX-it on the sidewalk outside of baggage claim. There are also large flag banners that mark the way from Terminal 7 to cross the street to LAX-it.

Below is a map and timetable with estimated times for both walking and taking the LAX-it Shuttle.




LAX iCARE Crew team members are on hand at the terminals to answer questions, provide assistance, and help guests with bags.

When should I call my ride app service?

Once you have your bags, launch the ride app and follow the instructions. Most ride apps provide a code so you can request it at any time as you head to LAX-it.

Is it still possible to get a taxi at the terminal?

No, you will need to go to LAX-it, next to Terminal 1, to hail a taxi.

Do I need to go to LAX-it when arriving at LAX for a departing flight?

No, taxis and ride app services will still take guests directly to the terminals when arriving at LAX.

Seniors and Disabled Guests
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Accessibility for Seniors and Disabled Guests

We know that our senior guests and those with limited mobility have special needs, and LAX-it is thoughtfully designed to address this. This includes:

  • The shuttle stop for LAX-it is on the first level outside of baggage claim. You will no longer have to carry bags up to the second level.
  • All LAX-it Shuttles are ADA accessible with low floors (no stairs) and have ramps for wheelchairs. We can also deploy an ADA-specific shuttle if a guest would prefer that option to get to LAX-it.
  • A Customer Service Agent will greet you at the shuttle stop and help you board and load your luggage. Additional staff will be on hand at LAX-it to assist guests.
  • LAX-it is designed to be ADA-friendly, with ADA-friendly restrooms with flat floors (no ramps), an adult changing table and accessible restroom stalls.
  • The LAX-it Shuttle is free, easy and fast. Shuttles arrive every 3 to 5 minutes and never make more than two stops (total) before arriving at LAX-it. The LAX-it Shuttles travel in dedicated lanes, ensuring that you won’t get stuck in the normal traffic of the Central Terminal Area.
  • Sight impaired guests can call ahead to have an additional Customer Service Agent at LAX-it to assist them when boarding their taxi or ride share app service.
  • Another option is to take Uber Black, Uber Black SUV, Uber XL, Lyft Lux, Lyft Lux XL which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Additional traveler information for persons with disabilities can be found at:
flylax.com/en/lax-americans-with-disability-act

I use a wheelchair. How will this work?
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Will someone assist me with my luggage?

Yes, someone will be at the shuttle stops to help with luggage.

Does the airline’s wheelchair assistant take me to the shuttle?

Yes, if you reserved a wheelchair from your airline, they will take you to the LAX-it Shuttle where you can board.

What happens when I arrive at LAX-it?

Customer Service Agents will assist you with your luggage and getting to your taxi or app ride service.

Will there be wheelchair assistance when departing the shuttle at LAX-it?

If you have your own wheelchair the shuttle is wheelchair accessible. It is a short distance from the shuttle to the taxi or ride app cars. If you need a wheelchair once you arrive at LAX-it please inform the shuttle driver and he will have one waiting for you.

Another option is to take Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Is there shelter at LAX-it in the event of rain or extreme heat?

Benches, chairs, and umbrellas are available at LAX-it.

We know that our senior guests and those with limited mobility have special needs, and LAX-it is thoughtfully designed to address this. This includes:

  • The shuttle stop for LAX-it is on the first level outside of baggage claim. You will no longer have to carry bags up to the second level.
  • All LAX-it Shuttles are ADA accessible with low floors (no stairs) and have ramps for wheelchairs. We can also deploy an ADA-specific shuttle if a guest would prefer that option to get to LAX-it.
  • A Customer Service Agent will greet you at the shuttle stop and help you board and load your luggage. Additional staff will be on hand at LAX-it to assist guests.
  • LAX-it is designed to be ADA-friendly, with ADA-friendly restrooms with flat floors (no ramps), an adult changing table and accessible restroom stalls.
  • The LAX-it Shuttle is free, easy and fast. Shuttles arrive every 3 to 5 minutes and never make more than two stops (total) before arriving at LAX-it. The LAX-it Shuttles travel in dedicated lanes, ensuring that you won’t get stuck in the normal traffic of the Central Terminal Area.
  • Sight impaired guests can call ahead to have an additional Customer Service Agent at LAX-it to assist them when boarding their taxi or ride share app service.
  • Another option is to take Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Additional traveler information for persons with disabilities can be found at:
flylax.com/en/lax-americans-with-disability-act

Traveling with Children
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I am traveling with kids. Are there seat belts on the LAX-it shuttles to secure a car seat?

Seat belts are not available on the shuttles to secure a car seat, but there is a place behind the driver for children in strollers. If traveling with children, you may opt for someone to pick you up from the airport as personal vehicles can still pick up passengers directly from the terminals at the outer curb on the lower level. In addition, premium services such as Uber Black, Uber Black XL, Lyft Lux or Lyft Lux XL can also pick up at the curbs in the terminals as well.

LAX-it Amenities & Services
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Are the restrooms located at LAX-it porta-potties or permanent restrooms, and are they accessible for disabled passengers?

We have four fully accessible restrooms with flat floors, no ramps, wheelchair accessible and some with adult changing tables. They are maintained frequently throughout the day.

Is there free Wi-Fi at the lot and on the LAX-it Shuttles?

There is free Wi-Fi on the LAX-it Shuttle and free Wi-Fi at LAX-it.

Is there shelter at LAX-it if it's raining or hot?

We have a plan for our rainy season. Currently there are benches, chairs, and umbrellas available at LAX-it.

Are there designated smoking areas at LAX-it?

We have “no smoking” signs posted and designated smoking areas that are set away from general areas of the airport.

Luggage Carts
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Is it possible to use luggage carts to walk to LAX-it?

Yes, you can take the luggage carts to LAX-it with you. There are return racks located at LAX-it.

Shuttles to Hotels, Rental Cars, Parking, Super Shuttle, FlyAway
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Where do passengers catch Super Shuttles, shuttles to long-term lots, rental car shuttles and hotel shuttles?

Super Shuttles parking shuttle, and rental car shuttles pick up on the ground level one the outer curb along with private cars. Flyaway buses pick up from the ground level on the inside curb. Hotel shuttles pick up on level 2 (departures area).

Do I need to use LAX-it to get to my car rental location?

No, you will still catch your designated rental car shuttle to reach your rental car.

Limos, Town Cars, Executive Car Services, Premium Ride App Cars
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Where can I catch Limos, Town Cars, Uber XL, Uber Black, Uber Black XL, Lyft XL and Lyft Lux?

Limousines, private vehicles and town cars will continue to drop off and pick up in the Central Terminal Area.

Pick-up locations for limousines and town cars are at the outer most curb on the first level outside of baggage claim. Premium/Larger Uber and Lyft rides such as Uber Black, Uber Black SUV, Uber XL, Lyft Black and Lyft LUX will also pick up from the terminals.

Will executive car services still be allowed to pick up passengers at terminals?

LAX-it does not affect limousine or executive car pickup. It will be the same as before and will pick up from the baggage claim area on the outer curb.

Private Vehicles for Passenger Pickup or Dropoff
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I'm being picked up at LAX by my family. Where do they pick me up?

If your family is coming in a private car nothing changes. Personal vehicle pickup is still allowed on the first level outside of baggage claim on the second curb.

Can I still drop off/pick up friends at LAX?

Personal vehicles can still pick up and drop off passengers in the terminal. LAX-it only impacts people leaving the airport by taxi or ride app services (Uber, Lyft, etc).

Taxi and Ride App Passenger Dropoff at LAX
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Can I be dropped off by Uber/Taxi/Lyft at the terminal for a departing flight, or do I have to be dropped at LAX-it?

Getting to the airport by taxis and ride app services will be the same, and they will continue to drop guests off at the terminal. LAX-it only affects guests leaving the airport by way of taxi or ride app service (Uber, Lyft, etc).

Departing/Arriving Groups
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I’m flying out of LAX with a group of people and an extensive amount of travel cases and luggage. How will this work?

LAX-it only affects guests who are arriving at LAX and exiting the airport via taxi, Uber, Lyft, or Opoli. It does not affect departures via personal vehicles, limousines, town cars, executive cars, or premium ride app services such as Uber Black, Uber Black SUV, Lyft Lux or Lyft Lux XL.

LAX-it does not affect arrivals at LAX for departing flights.

Parking at LAX
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I'm parking my car at LAX. Has parking changed?

Parking at LAX has not changed and all parking lots remain the same. The only thing changing at this time is the location where guests pick up taxi and ride app services when exiting the airport.





LAX-it - The New Way to Your Taxi and Ride App Pickup