Public Feedback

LAX Infoline (855) 463‑5252 │ Email
For TTY, please call California Relay Service at (800) 735‑2929
24-hour LAX Construction Hotline (310) 649‑LAWA (5292) │ Email

Please select the appropriate comment form from the list below to expedite assistance. Thank you for your feedback!

1 General Comment Form

To help you obtain information as quickly as possible, we have compiled this list of questions frequently asked by travelers and other visitors. If you still have questions after reviewing this information, please feel free to send us your comment about the airport by filling in the information below.

For comments to other City of Los Angeles departments, click here.

2 LAX Ground Transportation Comment Form

In our efforts to provide quality ground transportation services at LAX, we welcome your comments and/or complaints.

3 LAX Parking Comment Form

Complete this form if you have a concern, comment or suggestion you would like to share about parking in LAX.

4 Travelers with Disabilities Feedback Form

Complete this form if you have a concern, comment or suggestion you would like to share with our DISABILITY OFFICE. Please use the Public Feedback form if your submission is not related to a traveler with a disability. If this is in reference to an incident you experienced at the airport please provide as much information as possible such time, date, location, name(s), etc. This will help us in investigating the matter.


5 Lost And Found Form

Use form below to file a claim for any item that was lost or found at Los Angeles International Airport. Airport Police Lost / Found retains items for a maximum of 90 days from the item booking date. For lost passports ONLY, contact US Customs at (310) 665-4560.

Guests may contact several sources for assistance in recovering lost items:

Airline Lost & Found
Lost suitcases and items left on aircraft, click here.

LAX Airport Police Lost & Found
Items lost at LAX restaurants, stores, parking lots, sidewalks and security screening checkpoints
5600 W. Century Blvd.
Los Angeles, CA 90045
Phone: (424) 646-5678

Hours of Operation:
8:00 am to 3:00 pm PST, Mon – Fri

In an effort to minimize the possibility of the spread of the COVID-19, APD Lost and Found will be closed until further notice. During the closure, we will continue to process claims filed through the website. We apologize for any inconvenience.

Please allow 96 hours from the date items were lost for them to be posted online.

A complete inventory of found property can be viewed on the Lost & Found weblink.

Transportation Companies Lost & Found
Items left in taxis, buses, vans, rental cars & public vehicles, click here.

Please search through our visual Lost & Found inventory below for your missing item. You may either submit a claim on a specific item, or submit a general claim if you cannot find your item. Please note, this page works best in web browsers other than Internet Explorer. If you have any difficulties with the page, you may file a claim here.

6. LAX Construction Hotline

Have a comment, questions or concern about LAX Construction? You can call, email or fill out the following form and we will respond.

7. LAX Gold Stars

At LAX, we strive to create LAXceptional Xperiences for all of our guests.
If you’ve received gold-star service from any of our employees, we’d love to hear about it!

For comments and suggestions regarding this website, please send your emails to the LAWA Webmaster.

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