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Public Feedback

LAX Infoline (855) 463‑5252
For TTY, please call California Relay Service at (800) 735‑2929

24-hour LAX Construction Hotline (310) 649‑LAWA (5292) │ Email


Please select the appropriate comment form from the list below to expedite assistance. Thank you for your feedback!

1. LAX Ground Transportation Comment Form

This pertains in general ground transportation in LAX (FlyAway Bus, LAX Shuttle and LAX commercial ground transportation).

2. LAX Parking Comment Form

Complete this form if you have a concern, comment or suggestion you would like to share about parking in LAX.

3. Lost And Found Form

Use this form for any item that was lost or found at Los Angeles International Airport. Airport Police Lost / Found retains items for a maximum of 90 days from the item booking date. For lost passports ONLY, contact US Customs at (310) 665-4560.

Guests may contact several sources for assistance in recovering lost items:

Airline Lost & Found
Lost suitcases and items left on aircraft, click here.

TSA Lost & Found
Items left at passenger security screening checkpoints
5757 W. Century Blvd., Suite GF-119
Los Angeles, CA 90045

TSA Lost & Found Information Only Line: (310) 242-9073
Hours of Operation: 7:00 am to 4:30 pm PST, Mon – Fri
Email

LAX Airport Police Lost & Found
Items lost at LAX restaurants, stores, parking lots & sidewalks
5600 W. Century Blvd.
Los Angeles, CA 90045
Phone: (424) 646-5678

Hours of Operation: 8:00 am to 2:00 pm PST, Mon – Fri
File an online search request, click here.

Transportation Companies Lost & Found
Items left in taxis, buses, vans, rental cars & public vehicles, click here.

4. General Comment Form

To help you obtain information as quickly as possible, we have compiled this list of questions frequently asked by travelers and other visitors. If you still have questions after reviewing this information, please feel free to send us your comment about the airport by filling in the information below.

For comments to other City of Los Angeles departments, click here.

5. Travelers with Disabilities Feedback Form

Complete this form if you have a concern, comment or suggestion you would like to share with our DISABILITY OFFICE. Please use the Public Feedback form if your submission is not related to a traveler with a disability. If this is in reference to an incident you experienced at the airport please provide as much information as possible such time, date, location, name(s), etc. This will help us in investigating the matter.

 


6. LAX Gold Stars

At LAX, we strive to create LAXceptional Xperiences for all of our guests.
If you’ve received gold-star service from any of our employees, we’d love to hear about it!

7. LAX Construction Hotline

Have a comment, questions or concern about LAX Construction? You can call, email or fill out the following form and we will respond.

For comments and suggestions regarding this website, please send your emails to the LAWA Webmaster.

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