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Wheelchairs and Medical

A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY). 

 

Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 9601 South Sepulveda Boulevard, physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6020. 

 

Nearby hospitals provide 24-hour emergency service near the airport.

To obtain travel immunizations or other non emergency needs, Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 9601 South Sepulveda Boulevard, physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6020.

Travelers who forget their prescription medicine or experience unforeseen flight delays, can visit Reliant Immediate Care Services LAX for an emergency refill. Physicians are on duty 24 hours a day at Reliant. Reliant is located 9601 South Sepulveda Boulevard. For information and to arrange pick-up call (310) 215-6020.

There are no facilities at the airport to rent oxygen for individuals waiting for connecting flights.  However, there is a company, APRIA (310) 297-6986, that provides oxygen and can deliver to LAX.  Make certain you know your flow rate because they will need this information.  

NOTE: Neither Los Angeles World
Airports nor Los Angeles International
Airport recommend any provider of
medical oxygen. The company
listed above is provided for your
convenience only. You should check
the internet or with your medical
oxygen provider to see if they know
of a company that delivers medical
oxygen for use by passengers at
airports.

Medical Oxygen Picture

 

International travelers requiring medical oxygen in a terminal while waiting for a connecting flight should arrange with their airline to accept the oxygen container upon its delivery to the airport and upon your departure. 

Unfortunately the Airport cannot recommend individual oxygen service companies.  However you can look in the internet using the terms “TRAVEL OXYGEN”, where you can find companies that deliver oxygen to many airports around the world.

The following tips are recommended by TRAVEL OXYGEN NEWS at http://aeromedic.com/news/



TRAVEL OXYGEN TOP 5 TIPS

1. Planning is key. Don’t purchase an airline ticket without first knowing the oxygen policy of your preferred airline. Know that some airlines DO provide oxygen during some flights, not all. Know that the airline will only provide oxygen on the plane, NOT at the airport. A Gate Pass can be obtained for someone to escort a person using oxygen at the airport. Don’t be discouraged about having to setup arrangements for your travel oxygen needs. Traveling with oxygen can definitely be accomplished, with the proper planning.

2. Always travel with a copy of your prescription for oxygen as well as any other medication. If you are in need of additional equipment, you will be ready. Be sure to have multiple copies, just in case.

3. If you are relying on a company to deliver oxygen equipment to you when you arrive at a specific location at a specific time, be sure to get it in writing. Have a 24hr contact name and telephone number ready in case you can not locate equipment, or if additional service is needed.

4. Be educated on the oxygen equipment that is available to you. If you have never used Liquid Oxygen before, learning how to fill a portable unit from a reservoir in your cabin on the first day of a cruise is not the time to do so. If you are traveling internationally, know exactly what’s available to you and where to get it. In Italy, for instance, Liquid Oxygen is the most common equipment. Talk to your local oxygen provider about education on Liquid Oxygen prior to traveling to Italy. When using a Portable Oxygen Concentrator, know that if you’re not plugged into a wall or car outlet, you must only rely on battery power. Having enough batteries for your trip is vital.  

5. Always consult your physician prior to traveling with oxygen. Flying and traveling to higher altitudes can affect the way you use therapeutic oxygen.

SPECIAL NOTICE FOR TRAVELERS WITH DIALYSIS MACHINES 

Persons who use a portable dialysis machine, may transport it aboard an aircraft. A portable dialysis machine does not count towards a passenger’s carry-on limit. 

Carriers must give portable dialysis machines brought in the cabin of an aircraft stowage priority over other items brought onto the aircraft. 

Carriers may not charge a fee to carry a portable dialysis machine onboard an aircraft or in the baggage compartment. 

Go to the following web site for more information on portable dialysis machine policy: Portable Dialysis Machine Notice 

Check the internet under: WHEELCHAIR RENTAL LOS ANGELES

Ground Transportation

Eligible visitors will be served for a period of 21 days - during any 12 month period. Individuals from outside Los Angeles County service area who currently use Paratransit service in their city, are eligible for complementary paratransit service as a visitor.

Many major airport-area hotels provide courtesy transportation from LAX terminals. Stops for shuttles to hotels are located on the Lower/Arrival Level islands in front of each terminal under the red sign Hotel & Parking Lot Shuttles. If you are staying at an airport-area hotel, we recommend you contact the hotel ahead of time to see if they have accessible van service. Not all hotels provide accessible service.

LAX FlyAway® buses offer convenient regularly scheduled round- trips, seven days a week, between each terminal at LAX.

All FlyAway® buses drop off passengers on the Upper/Departures Level of each terminal at LAX. Passengers board buses on the Lower/Arrivals Level in front of each terminal under the green “FlyAway, Buses and Long Distance Vans” signs. Each bus is marked with its service location.

For locations and on-line ticketing information, please visit LAXFlyAWay

Frequent, courtesy shuttle service is provided between terminals to assist travelers in getting from one terminal to another for airline connections (A Route); and available to transport passengers to and from LAX Parking Lot C (C Route). Shuttle service is also provided to and from the Metro Rail Green Line Aviation Station (G Route).To use our shuttle service, travelers should board the LAX Shuttle under the LAX Shuttle & Airline Connections blue sign on the Lower/Arrivals Level islands in front of each terminal.

ADA and Airline Connector FAQs

Eligible visitors will be served for a period of 21 days - during any 12 month period. Individuals from outside Los Angeles County service area who currently use Paratransit service in their city, are eligible for complementary paratransit service as a visitor.

If you use this service in your area, you may be eligible to use the service in Los Angeles. 

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational.

For more information:  www.asila.org

OUT-OF-AREA VISITOR RIDING PRIVILEGES

As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request.

Visitor Information

Eligible visitors will be served for a period of 21 days - during any 12 month period

Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations. 
According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor. 

If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction. 
If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor. 

To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give: 

Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
Evidence of disability as described in 2a and 2b above. 
Expected dates when visitor desires to use Access. 
Access Customer Service will process the application promptly. 
The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.
THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel. The Reservationist will tell you your fare when you schedule your trip.

DISTANCE IN MILES FARE
0 to 19.9 $2.25
20 or greater $3.00

REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer.

 

DROP OFF AND PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES

Departing passengers 
Disabled passengers are dropped off on the DEPARTURES level, also known as the upper level. 
Accessible drop-off points are found throughout the departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.”

Arriving passengers 
Arriving passengers can meet their ride on the ARRIVALS level (also known as the lower level).Simply tell your ride that you will be waiting by the PASSENGER LOADING ZONE sign with the ISA symbol.

These locations are also used as ACCESS SERVICES / PARATRANSIT passenger pick-up points.                                                                       

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal.

Free shuttle bus service is provided from the Metro Green Line Aviation Station. Passengers wishing to use this shuttle bus service should wait under the LAX Shuttle & Airline Connections sign on the Lower/Arrival Level islands in front of each terminal, and board the "G" Shuttle.

Passengers also can take the "C" Shuttle from the same pick-up point to get to the Metro Bus Center, where they can board city buses serving the Los Angeles area. Information on city bus services is available by telephone on the Information Display Board in the baggage claim area in each terminal. In addition, passengers can obtain local transit information by calling 323.GO.METRO or 323.466.3876.

Other public bus authorities serving LAX are Culver City Bus Lines, Santa Monica Big Blue Bus, and Torrance Transit. (Click on each bus line name for contact information.) Passengers can pick up these buses at the Metro Bus Center in Lot C.

Approximately 40 rental car companies operate out of LAX, with vehicle rental sites located off the airport. Many of these rental car companies provide phone links inside or near the baggage claim areas on the Lower/Arrival Level of the terminals so travelers can request a free shuttle pick up to reach the rental car sites.

The following rental car companies are permitted to pick-up and drop-off their customers at the airline terminals using courtesy shuttles:

These companies are allowed to meet arriving customers under the purple sign "Rental Car Shuttles" on the Lower/Arrivals Level islands outside baggage claim.

Customers of other rental car companies can arrange for pick-up by contacting their company using free phones attached to the interactive Visitors Information Centers (VICs), located in baggage claim areas of each terminal the VICs lists these companies’ contacts.

These customers will use the free LAX Shuttle Airline Connection Bus “Lot C” to reach the Off-Airport Rental Car Terminal to meet their rental car courtesy shuttle. Customers can board the free shuttle buses on the Lower/Arrivals Level islands under the blue sign.

 

Accessible Vans of America 
888-282-8267 Toll Free 
610-296-7203 Fax 

rental101request@accessiblevans.com 
www.accessiblevans.com 

Accessible Van Rentals nationwide. 

Alamo Rent A Car 
800-651-1223 Toll Free 
800-522-9292  TTY 
www.alamo.com 

Alamo will maintain a dedicated 24-hour toll-free number (800) 651-1223 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for traveling between airport terminals and off-site Alamo rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs. 

Hand control-equipped vehicles are available for rental at all Alamo USA and Canada locations for handicapped customers. These vehicles must be requested in advance through Alamo's Reservation Services Desk at 800-651-1223 or 561-912-2710. 

Avis Rent A Car 
800-331-1212 Toll Free 
800-331-2323 TTY 
www.avis.com 

Through the Avis Cares® Program, they provide a full range of products and services for our drivers or passengers with disabilities including cars with hand controls. 

*Avis & Scootaround Rental Program - Scootaround and Avis are provide electric mobility scooters and wheelchairs for use while traveling in many US cities. Scooters and wheelchairs can be disassembled for trunk storage are perfect for business or vacation travel. Contact Toll-Free hotline at 1-888-441-7575. 
www.scootaround.com/avis/avisrentalform.htm 

Budget Rent A Car 
888-221-1203 Toll Free 
800-826-5510 TDD 
www.budget.com 

As part of Budget's commitment to meet the needs of customers with disabilities, their services include, at no extra cost, hand controls as well as four assistive and adaptive devices - spinner knobs, transfer boards, swivel seats and panoramic mirrors. Although many Budget locations carry these items as part of their regular inventory, demand can vary. Customers with disabilities - or their drivers - are encouraged to reserve assistive devices within 48 hours of car pickup. In the U.S., please call 888-221-1203 for details and confirmation. 

Dollar Rent A Car 
800-800-3665 Toll Free 
800-232-3301 TTY 
www.dollar.com 

Dollar has rental cars designed to meet the needs of physically challenged drivers. Cars are available at most locations with a 24-hour notice. Drivers requiring driving aids to operate a vehicle, please call 800-800-3665. There is no additional charge for an additional authorized driver for non-driving disabled renters. 

Easter Seals Project ACTION 
1425 K St., NW, Ste. 200 
Washington, DC 20005 

800-659-6428 Toll-free 
202-347-3066 Voice 
202-347-7385 TDD 
202-737-7914 Fax 
projectaction.easterseals.com 

Information on public transit operators, van rental companies, accessible taxis, airport transportation, hotel-motel shuttles and more. 

Enterprise Rent-A-Car 
800-325-8007 rel="noopener noreferrer" Toll Free 
866-534-9270 TTY 
www.enterprise.com 


Enterprise Rent-A-Car provides specialized options for their customers with disabilities. Mobility devices such as left hand controls with spinner knobs and left foot accelerators are available at no additional charge. Enterprise requires two business days notice to reserve a car with mobility devices. For more information or to make a reservation call the National Reservation Center at (800) 325-8007 

Hertz 
800-654-3131 Toll Free 
800-654-2280 TDD 
www.hertz.com 

A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. These include hand controls, spinner knobs, accessible parking, easy access buses and more. Direct Link to Hertz's Services for the Physically Challenged web page. 

National Car Rental 
888-273-5262 Toll Free 
800-328-6323 TTY 
www.nationalcar.com 

National maintains a dedicated 24-hour toll-free number (888) 273-5262 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for traveling between airport terminals and off-site National rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs. Hand control-equipped vehicles are available for rental at all National Car Rental locations in the US and Canada. These cars must be requested in advance by calling 888-273-5262 

Wheelchair Getaways 
P.O. Box 5591 
Lynnwood, WA 98046 

800-642-2042 Reservations 
800-536-5518 Toll Free 

corporate@wheelchairgetaways.com 

Accessible Van Rentals - 866-846-8029 -Oklahoma Toll Free 
Oklahoma Voice: 405-285-5380 
Oklahoma Fax: 405-285-5380

Scheduled buses provide service from LAX to various parts of Los Angeles and some surrounding regions. For example: Universal Studios, Knotts Berry Farm, and all Disneyland Anaheim resort hotels. Passengers are encouraged to contact the companies first for more information. These buses pick up passengers on the Lower/Arrival Level islands in front of each terminal under the sign FlyAway, Buses & Long Distance Vans. 

 

Remember to verify accessibility when contacting these bus companies to make reservations. 

 

Click here for more information. 

When making a reservation, make certain you let the shuttle van company know if you need them to provide an accessible van for you.

For information click here.

We recommend you ask the shuttle service about accessible service when making reservations.

For information click here.

Taxis can be found curbside on the Lower/Arrival Level islands in front of each terminal under the yellow sign indicating Taxis. Passengers will be presented with a ticket stating typical fares to major destinations. Only authorized taxis with an official seal issued by City of Los Angeles Department of Transportation on each vehicle are permitted in the airport. It is illegal for any transportation services to solicit fares, and travelers using such services do so at their own risk.

If you need an accessible taxi, go to the taxi pick-up location and ask the dispatcher to order an accessible taxi for you. An accessible taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short (generally around five minutes or less) since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis at no extra charge.

Click on the following for a list of taxi companies serving LAX. [ Taxis serving LAX]. 

DROP OFF AND PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES

Departing passengers 

Disabled passengers are dropped off on the DEPARTURES level, also known as the upper level. 

Accessible drop-off points are found throughout the departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.”

Arriving passengers 

Arriving passengers can meet their ride on the ARRIVALS level (also known as the lower level). Simply tell your ride that you will be waiting by the PASSENGER LOADING ZONE sign with the ISA symbol. These locations are also used as ACCESS SERVICES / PARATRANSIT passenger pick-up points. 

 

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal.

Tipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport. 

 

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip.

Parking

Click on the image for LAX Parking Map

 How to enter LAX and Parking Map

LAX has a 24-hour LAX Cell Phone Waiting Lot where motorists meeting arriving passengers can wait for free, up to two hours, until passengers call to say they are ready to be picked up in the Central Terminal Area.

The Lot is adjacent to the southwest corner of LAX Economy Parking Lot C and one-quarter mile from the 96th Street Bridge entrance into LAX’s passenger terminal area. It is easily accessible from the north and east by motorists using La Tijera, Sepulveda, Manchester and Century Boulevards to access LAX.

No commercial vehicles or ride-service vehicles allowed. Vehicles in the LAX Cell Phone Waiting Lot must be attended at all times. No parking is allowed in or around this facility.

All vehicles displaying disability placards or license plates may park in parking structures and economy lot and pay the posted fee.

LOT C Shuttle Pick-up / Drop-off is moving

Effective January 23, 2017, Lot C Shuttles will pick-up & drop-off at the UPPER LEVEL (Departure Level) ONLY.

 

 

Economy Parking - Lot C 

(96th Street and Sepulveda Boulevard)

 

LAX operates economy Parking Lot C with over 5,000 parking spaces. Parking is available on a first come, first served basis. Reservations are not available at this time. Vehicles may park in Lot C for up to 30 consecutive days per visit.

Lot C provides frequent, free shuttle transport to and from Lot C and the Central Terminal Area, stopping conveniently at each Terminal curbside.  Lot C Shuttle Service runs every 15-25 minutes, 24/7. 

Lot C cannot accommodate parking for large trucks, trailers and campers.

Questions? The Lot C parking and shuttle manager may be reached via email at landsidecomments@lawa.org and via phone at 310-893-4676.

Lot C FAQs

Electric vehicle (EV) owners can conveniently charge at the first levels of Parking Structures 1, 6 and 7 in the Central Terminal Area (Arrivals/Lower level) and also, in  Economy Parking Lot C. Useful information and map is listed below: 

  • Level III Fast Charger is now available in P1 for use on a first-come, first served basis for up to a maximum of 30 minutes parking. This new charger will allow users to charge their vehicle in approximately 20 minutes or less. 
  • Level II Chargers are available on a first-come, first-served basis.
  • Electricity is provided free of charge.
  • Parking  rates apply. Please pay parking fees upon exit. 
  • Click  here to see CTA/Lot C Map.

Questions? Please email  parking@lawa.org or call (310) 646-2911 to speak with a representative.

Parking for motorcycles is free inside the Central Terminal Area parking structures.

When entering, drive carefully around the entrance gate arm and DO NOT take a ticket.  Do not park in a space for a car.  A motorcycle may be parked at the ends of rows, in corners, and in other spaces provided it does not block access to parked vehicles, handicapped spaces, Smarte Carte machines, passenger traffic, paths for the disabled, automobile traffic, doors, elevators, driveways, etc.  Parking violations will be issued to all offenders (Vehicle code 22507.8(b) & (c)). When exiting, drive carefully around the exit gate arms.  Entering/exiting a lot via a sidewalk is not allowed.

Rates



NOTE: Parking rate listed are subject to change. Please check rates posted at the entrance to each parking lot before entering. Fees include 10% Los Angeles City Parking Occupancy Tax. Most major credit cards are accepted, including Visa, Master Card, American Express, Discover, and Union Pay.

C & Shuttle

Daily Parking Rates at LAX

Central Terminal Area Parking Structures $30.00
Economy Lot C $12.00


Central Terminal Area Parking Structures P3 Lot Sign

Terminal Area parking structure are available for dropping off and picking up passengers, overnight trips, and extended stays. 

$3.00 for the first hour or fraction thereof
$2.00 each 30 minutes or fraction thereof after the first hour
$30 maximum for each 24 hours



Economy Parking Lot C

P1 Lot Sign
 (96th Street and Sepulveda Boulevard) 

LAX Shuttle – Lot C provides frequent, free transport to and from Lot C and the Central Terminal Area, stopping conveniently at each Terminal.

$4 for the first hour or fraction thereof
$4 for each additional hour or fraction thereof
$12 maximum for each 24 hours

Cell Phone Waiting Lot

 Cellphone Lot Sign
(Northwest corner of 96th Street/Vicksburg Avenue) 

Motorists meeting arriving passengers can wait for free, up to two hours, until passengers call to say they are ready to be picked up in the Central Terminal Area. 
The Lot is adjacent to the southwest corner of LAX Economy Parking Lot C and one-quarter mile from the 96th Street Bridge entrance into LAX’s passenger terminal area.  It is easily accessible from the north and east by motorists using La Tijera, Sepulveda, Manchester and Century Boulevards to access LAX. (See  LAX Parking Map) 

No commercial vehicles or ride-service vehicles allowed. Vehicles must be attended at all times.  No parking is allowed in or around the Cell Phone Waiting Lot. 

 

Nearly 8,000 parking stalls are available in eight parking structures located opposite the roadways from the passenger terminals. Parking is available for extended stays and overnight trips.

All vehicles entering the Central Terminal Area are subject to random inspection.

All individuals (including persons with disabilities) who pull a parking stub and pass through a gate arm into a parking structure are required to pay the posted parking rates. 

 

Vertical Clearances 

All CTA parking structure entrances are clearly marked with vertical clearances.  

  • Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches.
  • Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet.
  • Vehicles exceeding the maximum vehicle height restrictions in the CTA parking structures should use Parking Lot C.

LAWA ADA Program

If you have a disability, difficulty walking, cognition issues, or are a senior citizen we need your input! 

In our desire to make your future airport experience more pleasant, we request you take less than 10 minutes to complete LAX’s online: 


Disability Services Survey



Los Angeles Abilities Expo Survey 


Thank you! 

 

AUTISM SELF IDENTIFICATION PROGRAM
Autism signThe self-identification program is the result of LAWA and its partners soliciting information from families with autism. Parents at LeRoy Haynes Center in La Verne, California, expressed the need for such a program at a forum with LAWA Disabilities Office and airline representatives. The need for a self-identification was further reinforced from reading newspaper accounts of incidents between authorities and persons with autism. 

How the program works:
Participation is totally voluntary.
Family must self-identify at the ticket counter.
Two stickers will be issued per person benefiting from the program.
One sticker is placed on the upper right chest
One sticker is placed on the upper right back
 
The stickers and program are recognized at LAWA only. We will be making an effort to expand the self-identification program nationwide.
Only airlines that indicated they wanted to participate are part of the self-identification program. As new airlines join in, they will be added to the LAWA ADA website.
Click here for more information   Click here for a brochure 

Participating Airlines at Los Angeles International Airport
(Check the list regularly for updates on the partner list) 

As of today, the following airlines are participating in the voluntary self-identification program for travelers with autism:
American Airlines
American Airlines (Ontario)
Air New Zealand
United Airlines
Southwest Airlines
Southwest Airlines (Ontario)
Copa Airlines
Virgin America
China Southern
Delta Airlines (Ontario only)
Alaska Airlines (Ontario only)
Other partners include:
Los Angeles World Airports
Haynes Family of Services
Parents from LeRoy Haynes Center
Transportation Security Administration (TSA)
Aero Port Services (APS)
Reliant Immediate Care Medical Center
Los Angeles Airport Police
Los Angeles Fire Department

Participating Airlines at LA/Ontario International Airport 

We encourage your input and suggestions on making air travel easier for families with autism. Both LAWA and partner airlines view service to persons with disabilities as an important mission which they take very seriously.

LAWA ADA Committee

LAWA ADA Office

To provide an enjoyable travel experience and equal access to "special needs" travelers using LAWA airports and facilities. 

 

LAWA's ADA Office is mandated under the Air Carrier Access Act* (ACAA) with ensuring airport facilities are accessible to individuals with special needs. This includes removal of barriers that may make it more difficult for a person with a disability to move freely in LAWA airports. 

 

The Office works closely with the airport tenant community to ensure compliance with the ACAA. The Office assists travelers and tenants in resolving disputes regarding the Americans with Disabilities Act (ADA). It also works closely with the airport community to address ways of improving service and communications with the special needs community. 

 

*Airport version of the ADA

- Advising management and appropriate divisions about new regulations and ways to address service needs of disabled travelers. 

 

- Working with stakeholders in ways to educate employees about serving people with special needs. 

 

- Preparing publications for distribution to the community on airport services for disabled travelers. 

 

LAWA'S ADA OFFICE does NOT handle employee disability issues. Under the ACAA the office addresses issues pertaining to travelers with disabilities/special needs.

Disability Services at Airport

Southwest Airlines in Terminal One is installing an ADULT CHANGING STATION for families needing to change an adult loved one before departure or after arrival. The changing station should be operational in the first half of 2018. 

Departing passengers

 

Disabled passengers are dropped off on the DEPARTURES level, also known as the upper level. 

 

Accessible drop-off points are found throughout the departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.” 

 

 

Arriving passengers 

 

Arriving passengers can meet their ride on the ARRIVALS level (also known as the lower level). Simply tell your ride that you will be waiting by the PASSENGER LOADING ZONE sign with the ISA symbol. These locations are also used as ACCESS SERVICES / PARATRANSIT passenger pick-up points. 

 

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal. 

FAMILY RESTROOM LOCATIONS

(The information does not include planned / future family restrooms)

Terminal

Area

Quantity

One

Arrivals

1

 

Concourse

2

Two

Concourse

1

Three

None

 

InternationalTerminal

Concourse

7

 

MezzanineOne

1

 

MezzanineTwo

1

 

(Baggage Claim)

3

Bus Gates

Departure

1(in international terminal)

Four

None

 

Five

Arrivals

1

 

Departures

2

 

Concourse

3

Six

None

 

Seven

Arrivals

1

Eight

(Baggage Claim)

 

A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY). 

Nearby hospitals provide 24-hour emergency service near the airport.

To obtain travel immunizations or other nonemergency needs, Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 9601 South Sepulveda Boulevard, physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6020. 

Reliant

Immediate Care Medical Group, Inc.
9601 S Sepulveda Blvd 
Los Angeles | CA 90045-5203
Phone: 310-215-6020

Reliant is located at the Northeast end of the airport. Services Offered 24 Hours Per Day

  • Urgent Care
  • Occupational Medicine
  • Work Comp Injury or Illness Treatment
  • Work Comp First Aid Programs
  • Substance Abuse Testing
  • Pre-employment Physical Exams
  • Medical Surveillance Exams
  • Physical Therapy
  • Orthopedic Services
  • Job Site Injury Prevention & Education
  • Travel Vaccines
  • Flu Vaccinations

ACCESS

If you use this service in your area, you may be eligible to use the service in Los Angeles.

 

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational. 

 

For more information: www.asila.org 

 

OUT-OF-AREA VISITOR RIDING PRIVILEGES

 

As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request. 

 

Visitor Information

 

Eligible visitors will be served for a period of 21 days - during any 12 month period

  1. Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations.
  2. According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor.
    1. If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction.
    2. If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor.
  3.  
  4. To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give:
    1. Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
    2. Evidence of disability as described in 2a and 2b above.
    3. Expected dates when visitor desires to use Access.
    4. Access Customer Service will process the application promptly.
  5. The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.

 

THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel. 

 

The Reservationist will tell you your fare when you schedule your trip. 

 

Rate Charges

DISTANCE IN MILES

FARE

0 to 19.9

$2.25

20 or greater

$3.00

 

 

REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer. 

Travelers who forget their prescription medicine or experience unforeseen flight delays, can visit Reliant Immediate Care Services LAX for an emergency refill. Physicians are on duty 24 hours a day at Reliant. Reliant is located 9601 South Sepulveda Boulevard. For information and to arrange pick-up call (310) 215-6020. 

ANIMAL RELIEF STATIONS - Outdoors

LAX has three outdoor animal relief stations conveniently located around the central terminal area of the airport. The three stations are located outside on the lower level (arrivals). The outside relief stations are conveniently located at:

Relief Station - Outdoor  
Between Terminals ONE and TWO
Between Terminals FIVE and SIX (Across the street in front of the parking structure.)
Relief Station - Outdoor  


NOTE:
Each Relief station has a box containing bags for easy disposal of waste. This relief area is located between parking structures 5 and 6, across the street from the terminals.
At the end of Terminal EIGHT
Relief Station - Outdoor Located directly across from the Los Angeles Police Department Sub Station. 

ANIMAL RELIEF STATIONS - Indoors

One indoor animal relief station is currently installed at Tom Bradley International Terminal (TBIT), and is located to the South (left) just before you enter the great hall, next to the bridge taking passengers to Terminal Four. Relief Station - Indoor
Pictured above, is the location of the animal relief area in the international terminal, which is next to the bridge to terminal four.

Below is a view of the animal relief area, which provides space for animals to stretch out and enjoy a bowl of water.

Relief Station - Indoor  

ANIMAL RELIEF STATIONS - Inside other terminals

The airport is in the process of installing animal relief areas inside all terminals. Relief areas will be installed as part of terminal remodeling. Please click here to see the location of existing relief areas, and future sites. 

Know the LAW

In California it is a crime to falsely claim a pet as a service animal.

Any person who knowingly and fraudulently represents himself or herself, through verbal or written notice, to be the owner or trainer of any canine licensed as, to be qualified as, or identified as, a guide, signal, or service dog, as defined in subdivisions (d), (e), and (f) of Section 365.5 and paragraph (6) of subdivision (b) of Section 54.1 of the Civil Code, shall be guilty of a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that fine and imprisonment. California Penal Code Section 365.7(a)

Service Animals under the Air Carrier Access Act
A service animal is an animal that performs a task or tasks for a person with a disability to help overcome limitations resulting from the disability. Federal law defines service animal as “any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items” Service Animals are allowed in all areas of the airport

For your convenience we have provided federal regulations pertaining to service animals found in the Air Carrier Access Act which went into effect on 13 May 2008. We have highlighted some parts of the regulations to make finding common questions easier

Sec. 382.117 Must carriers permit passengers with a disability to travel with service animals?
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability

(1) You must not deny transportation to a service animal on the basis that its carriage may offend or annoy carrier personnel or persons traveling on the aircraft

(2) On a flight segment scheduled to take 8 hours or more, you may, as a condition of permitting a service animal to travel in the cabin, require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight

(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation

(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with the animal to another seat location, if present on the aircraft, where the animal can be accommodated

(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal

(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the following:

(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders--Fourth Edition (DSM IV);

(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;

(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and

(4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to other unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a U.S. carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight's destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. As a foreign carrier, you are not required to carry service animals other than dogs.

(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport, or within 10 calendar days of the incident.

(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service animal from the U.S. into a foreign airport.

(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on flights from the U.S. into the United Kingdom is found in 72 FR 8268-8277, (February 26, 2007).

It is easy to request an accessible taxi. Go outside the arrivals level to the taxi pick-up stand, (see map) and ask the dispatcher to order an accessible taxi for you. A taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis.

 

 

Tipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport. 

 

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip. Just go to the Travelers Feedback Form from the Comments/Contact Us in footer.

TSA-cares 1-855-787-2227

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. 

The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov  

Check the internet under: WHEELCHAIR RENTAL LOS ANGELES

Requesting a Wheelchair

To Request wheelchair service, it is recommended you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline. Tipping is not required for wheelchair service. Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Curbside

Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft. Contact your airline's reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge. Tipping is not required.

From Parking Structure

Airlines are not responsible for providing wheelchair service from parking structures to terminals.

ADA Complaint

Comments or Complaints
GOT COMMENTS OR COMPLAINTS


LAWA OFFICE OF THE COORDINATOR FOR DISABILITY SERVICES

Lawrence J. Rolon
Coordinator for Disability Service
Los Angeles World Airports
1 World Way
Los Angeles, CA
90045-5828 

E-MAIL: jrolon@lawa.org
Phone Number: (424) 646-5005 

CALIFORNIA RELAY SERVICE

(800) 735-2029 or 7-1-1
(800) 854-7784 (Speech-to Speech)
(800) 855-3000 (Spanish) 

Useful Government Services

GLOBAL ENTRY PROGRAM

Global Entry

GLOBAL ENTRY
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

Travelers must be pre-approved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.

While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

How to Apply for Global Entry

Before you  apply, make sure you are eligible for Global Entry.

It’s easy. Just follow these steps:

Create a Global Online Enrollment System(GOES) account. Regardless of your age, you must have your own GOES account.
Log in to your GOES account and complete the application. A $100 non-refundable fee is required with each completed application.
After accepting your completed application and fee, CBP will review your application. If your application is conditionally approved, then your GOES account will instruct you to schedule rel="noopener noreferrer" an interview at a Global Entry Enrollment Center. Each applicant must schedule a separate interview.
You will need to bring your valid passport(s) and one other form of identification, such as a driver’s license or ID card to the interview. If you are a lawful permanent resident, you must present your permanent resident card.

To Apply Go Here

https://goes-app.cbp.dhs.gov/main/goes

TSA Cares

 

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

SA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov

ADA News

TSA PUBLIC FORUM AT LAX ON 1 MAY 2015

The Transportation Security Administration (TSA) at Los Angeles International Airport (LAX) invites you to a Roundtable to discuss the agency's new initiatives affecting seniors, passengers with disabilities or medical conditions and multicultural passengers.

The meeting will be held at: Los Angeles International Airport Samuel Greenberg Room on Friday, May 1, 2015, from 10:00 a.m. to noon.

Speakers will include Senior Leadership from TSA LAX, Kimberly Bandy and Bryan W. Hudson from TSA's Multicultural Branch, and Julie Bahrami and Zachary Bromer from TSA's Disability Branch. Both the Disability and Multicultural Branches are located within TSA's Office of Civil Rights & Liberties, Ombudsman and Traveler Engagement, which is located at TSA Headquarters in Washington, D.C.

AGENDA:

1. Risk-Based Security, including TSA Precheck

2. How TSA enforces civil rights and liberties

3. TSA Cares Help Line and Passenger Support Specialists

4. Q&A

We think you will find this an informative engagement and hope someone from your organization can attend. Please RSVP by April 20, 2015 with the name(s) of your representative(s) to Danielle Bean, LAX Stakeholder Manager, at: danielle.bean@tsa.dhs.gov. Once all RSVPs have been received further information on parking and location will be provided. If a reasonable accommodation is required please include this information as well.

More Useful Travel Information

U.S. DISABILITY REGULATIONS

INTERNATIONAL TRAVEL

DOMESTIC TRAVEL

  • Access Services

  • Air Travel Service Complaints & People with Disabilities

  • Safety travel for People with Hidden Disabilities

  • News, fact sheets and destination access guides

GENERAL TRAVEL

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